Introduction
Elenchos Health (hereinafter referred to as “Elenchos”, “we”, “us”, or “our”) recognizes the importance of privacy and is committed to protecting the personal and health information of our clients, including patients and healthcare providers. This Privacy Policy outlines our practices for collecting, using, disclosing, and safeguarding information in our chronic care management and related healthcare services.
Information Collection
Types of Information Collected
1. Personal Identification Information: This includes, but is not limited to, names, addresses, telephone numbers, email addresses, Social Security numbers, and date of birth.
2. Health and Medical Information: Comprehensive medical history, diagnoses, treatment information, behavioral health assessments, medication details, and health insurance information.
3. Technical and Usage Data: Information on how you interact with our services, including IP addresses, browser types, and usage details.
Sources of Information
• Directly from patients or their legal representatives.
• Through healthcare providers in partnership with Elenchos.
• Via electronic medical records (EMR) systems.
• Through communications with pharmacies for medication therapy management.
Purposes of Use
• To provide and enhance chronic care management services.
• To facilitate care coordination between various healthcare providers.
• To manage and review medication therapies, including effectiveness and adherence.
• To conduct behavioral and physical health assessments essential for personalized care.
• To develop, implement, and monitor personalized care plans.
• For internal administrative purposes, including billing and compliance with healthcare laws.
Limitations on Use and Disclosure
• We limit our use and disclosure of personal and health information to the minimum necessary to accomplish the intended purpose.
• Patients have the right to request restrictions on certain uses and disclosures.
SMS
SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes
SMS For Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
Upon consenting to receive text messages from Elenchos Health, you may receive communications related to your health. Please note that standard messaging disclosures apply.
Message Frequency
Our SMS message frequency is estimated to be 1-2 text messages daily across all users.
Potential Fees for SMS Messaging
Carriers may charge fees for each message sent or received. These fees can vary based on the carrier’s pricing structure and whether the message is sent domestically or internationally.
Opt-in Method
Customers may opt-in for SMS messaging from Elenchos Health through our website https://elenchoshealth.com/contact/. They will find an intake form with an optional check box that says: “Do you agree to receive texts from Elenchos Health? Message frequency varies. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at https://elenchoshealth.com/elenchos-health-privacy-policy/.” This consent agreement will not be shared with third parties and affiliates for marketing purposes. No SMS communication will be initiated without customer consent.
Opt-out Method
Customers can opt-out of SMS messaging from Elenchos Health by replying STOP at any time to any received SMS message. Once opted out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.
Standard Messaging Disclosures
- Messaging frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
- For assistance, text HELP or visit our website at www.elenchoshealth.com
- Visit https://elenchoshealth.com/elenchos-health-privacy-policy/ for privacy policy and for Terms of Service.
Data Security
Security Measures
• We employ state-of-the-art encryption and data protection methods.
• Access to personal and health information is strictly controlled and limited to authorized personnel.
• Regular security audits and assessments are conducted.
HIPAA Compliance
• Elenchos adheres to the standards set by the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.
• We implement policies and procedures to ensure the confidentiality, integrity, and availability of protected health information.
Patient Rights
• Right to Access: Patients can request access to their health information.
• Right to Amend: Requests to correct or amend health information can be made.
• Right to an Accounting of Disclosures: Patients can request a record of certain disclosures of their information.
Data Retention and Disposal
• Personal and health information is retained in compliance with legal, regulatory, and professional standards.
• Secure methods are used for the disposal or anonymization of personal information once it is no longer needed.
Policy Updates
• This policy may be updated to reflect changes in our practices, technology, or legal requirements.
• Notice of significant changes will be provided through our website or direct communication with clients.
Contact Information
For questions or concerns regarding this Privacy Policy, or to exercise any of your rights as described in this policy, please contact us at info@elenchoshealth.com.
